How can we help you?

We will help you with your questions as quickly as we can, we just need some information from you.

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If you ordered under a different email, please enter it here:
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How can we help you?

Questions about your Advent calendar?

What is it about?

Please choose an option:

Which Advent calendar door seems to be the problem?

Multiple selection possible

What is wrong with that door?

You have a question about the Naturally Pam Advent calendar prize draw

More information about the prize draw will be posted soon. Thanks for being patient!

FAQ - Naturally Pam Advent calendar prize draw

General information about the raffle can be found here:

naturally-pam.com/xmas-raffle


You can enter your result here:

naturally-pam.com/xmas-raffle-input 

You have a question about the Naturally Pam Advent calendar flyer

The English version of the flyer and dait information about the competition can be found here:

naturally-pam.com/xmas-raffle

You have a question about the Naturally Pam Advent calendar flyer

More information about the flyer will be posted soon. Thanks for being patient!

Return

You have a two week (14 days) period to return any items to us, no questions asked. We do not cover the costs of return shipping.

The return address is on the shipping label under "Sender". If you can't find it, or it is not legible, feel free to contact us using the contact field below, and we will send you the return shipping address. Please make sure you include the delivery slip from your package so our warehouse can assign the order to your return.

Make sure to keep the receipt for the return shipping so we can track your package if necessary.

Please note, for health reasons, we can only accept goods that are in their original and unopened packages. For more details, see our terms and conditions. Once your return has arrived at our warehouse, and booked off your order, the amount will be refunded to your chosen payment method.


You can't find the address for the return? Feel free to contact us!

Please tell us your order number:
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Your address is not recognised?

If your address is shown as invalid, it may be that your country is not currently available for delivery. We are very sorry for this.

We are working on a solution to open more countries for delivery. As more countries become available, Pam will announce it on Instagram.


For a list of zip codes we are currently unable to deliver to, please visit the DHL page: https://www.dhl.de/content/dam/images/Paket/GK/downloads/dhl-europaket-remote-areas-062020.pdf


If you can't find your zip code here, try placing the order through another internet browser, sometimes it works that way. :)

You have a question about the QR Code?

Your QR Code doesn't work?

Try the following: Scan the QR code with your phone camera. Simply open the camera app and hold it over the code. Make sure you have good lighting.


Newer smart phone models have a scanning app included in their camera program. If not, there are scanning apps available from your app store.



Can't find a QR code on the package?

Please write to us and let us know.

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You have a question about a product or the account...

...what is it about?

Which question about your order do you have?

Your order hasn't arrived?

As soon as your order has left our warehouse, we will automatically send you a shipping confirmation - including a link to track the shipment. Clicking the link will bring up the DHL tracking number for your package.

You have already received a shipping confirmation, but your shipping status just doesn't change for a few days? Please be patient and contact us 14 days after the last update. My team and I can then start our investigations. Unfortunately, we don't have any information for you before then. Thank you for your understanding! 


Still got questions? Maybe you haven't received the shipping confirmation email? Please describe the problem below and we will get back to you.

Please tell us your order number:
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What is damaged?

Please tell us your order number:
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Is your order incomplete?

We will send you any missing items as soon as possible, we just need the following information:

Please tell us your order number:
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Which product is missing?
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You want to cancel your order?

So you can receive your order as quickly as possible, all orders go directly to the warehouse. That means you only have a limited cancellation period.  (Don't worry if it's too late, just return the products within 14 days of receipt and we will refund your purchase!)


Please let us know your order number and we will see what we can do:

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Is your delivery incorrect?


Please tell us your order number:
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You do not like one of our products?

We are constantly working on the ingredient list of our products to guarantee you the best possible taste experience. If you have a suggestion on how or what we can improve, we'd love to hear from you!

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Which quality defect do you want to report? 

In order to process your case as quickly as possible, we first need some information from you.

Which article is it about?
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Order number OR address of the shop where the item was purchased: